Terms & Conditions for your tour in Krakow
Participation in each tour is voluntary. Neither White Umbrella Tours nor any of its collaborators will be responsible for physical injuries, damage, loss or theft of personal items during the guided tour. In order to ensure the best experience for all our clients, a group of more than 10 people cannot join our Free Tour but must organize a private tour. Please contact firstname.lastname@example.org for more details.
Your reservation is guaranteed up to 10 minutes after the start time of the tour, after this time, your place can be reassigned to another participant. Be so kind as to print the receipt issued at the time of booking or download it to a mobile device to show it at the beginning of the tour. The tour guide reserves the right of admission for tour participants
The student price will be applied upon presentation of valid accreditation and under 25 years of age. Admission of children under 14 years of age is free of charge (upon presentation of valid identity document). White Umbrella Tours Krakow is not responsible for the expenses that may arise from the assistance of children under 14 years of age on our tours, such as transportation or tickets to different sites.
No refund will be accepted for tickets canceled without notice of minimum 24 hours before the commencement of the tour. For cancellations more than 24 hours in advance, 100% of the total amount of the ticket will be refunded. All returns of tickets purchased through the web will be made through Paypal within 24 hours after the request for the refund. Secure online payment is guaranteed by PayPal.
These conditions are applicable to all tours to visit and get to know Krakow.